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Baby Moo’s Terms & Conditions


We process orders placed before 1.30pm the same working day, unless otherwise stated by banner message (UK times, Mon-Fri, exc public holidays)

Should your order not meet the same day dispatch cut off it will be dispatched the following working day, in exceptional circumstances this may be extended by another day, however we will notify you. We currently dispatch Monday-Friday only excluding bank holidays

UK standard delivery usually within 1-4 working days from dispatch,  Next Day UK delivery should arrive the next working day after dispatch (exc weekends & public holidays) & will require a signature, If a next day service is chosen & delivery is not attempted next working day your full delivery costs will be refunded to you within 14 days, please notify us as soon as possible so we can submit a claim with the carrier for you.

Approx 93% of  standard delivery UK orders arrive in 1-3 days, however we state this as guide & is not guaranteed. Please allow up to 14 days for standard delivery, refunds & exchanges shall not be issued until 14 days has lapsed, However we can assist with communications with the carrier after 7 days. Please let us know if your item has not arrived within 30 days.

Should your item not arrive you may be asked to contact your neighbours & local sorting & delivery office to ensure your order isn’t being held there, It is not unusual for delivery to be returned to the sorting office after failed delivery with no notification, Details of missing orders may be passed to the carrier & police for investigation.*

* Due to fraudulent claims of loss orders are sent with a minimum of 2D smart barcode for delivery confirmation, they are scanned upon delivery, fraudulent claims for loss will not be tolerated & details of offenders may be passed to the postal service & Action Fraud for investigation

Delivery to outside UK is usually 5-14 days, however please allow up to 30 days, refunds shall not be issued until 30 days has lapsed, Please let us know if your item has not arrived within 37 days.

Please allow longer during busy postal periods such as Christmas & Easter.

Please ensure you enter the correct delivery address, should a parcel be returned to us & re-sent you will need to cover P&P costs, should you prefer a refund in these circumstances a refund will be issued excluding P&P costs.

If you provide a delivery address with incorrect or incomplete details that causes goods to not be delivered to the desired destination, we will not issue a refund, provide any compensation, or resend the goods without further payment, if your order is returned in this situation, we will contact you once to inform you & follow up shortly after with a invoice for re-delivery, the invoice will be via the original payment method you used, unless you request otherwise, it is your responsibility to ensure this is paid promptly to enable us to dispatch again, we are not able to chase payment for re-delivery costs in this situation.

Comments left to delivery service such as ‘leave with neighbour’ or ‘ leave in porch’ will not be viewable by delivery service, this is because any claim for compensation would be void if your item was stolen in such circumstances, as such the delivery service we use is not able to follow such instructions.

Orders outside UK may incur customs charges from the destination, this is beyond our control & you are entirely responsible for these.

UK delivery is dispatched via Royal Mail & will arrive with your postman*, for international orders your order will arrive by your countries postal service & will be handled by Deutsch Post or DHL prior to reaching the destinantionn country.

*During Royal Mail strikes we may dispatch via an alternative carrier to keep order delivery delays to a minimum.


Full payment is taken at checkout when you confirm your payment.

Orders confirmed with no payment received will receive a email reminder with payment link, If payment remains outstanding the order will be auto cancelled in 24 hours.

Our payment process is securely hosted by Paypal, Stripe & ClearPay so your debit/credit card details are safe , Our checkout is also protected by SSL certification. (we endeavor to confirm your order by e-mail),

You can view our payment processor’s security measures HERE, HERE & HERE

Out of Stock Items
Due to high demand occasionally some sizes or colours may be out of stock for a short time.
In the event of this we will notify you as soon as possible by e-mail.

General Information
All prices quoted are in Great British Pounds

All goods are offered for sale subject to availability and subject to our acceptance of the order, following payment you will receive a email copy of your order details, this is no way a acceptance of your order, Baby Moo’s Inc Ltd t/a Baby Moo’s reserves the right to reject any order without the obligation to assign any reason for so doing, order acceptance and the formation of a contract between you and us will take place on the dispatch to you of the products ordered, This will be confirmed to you by way of a dispatch email.

Baby Moo’s has a duty to supply goods that comply with the contract made between Baby Moo’s & you as a paying customer, every effort has been taken to describe and show all products as accurately as possible; however due to differences in colour palettes between the web and clothing dyes we cannot guarantee an exact colour match.

All sizes