HELP & FAQs

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DELIVERY

Standard Delivery within UK is usually expected in 1-3 business days, unless stated otherwise by banner message– Delivery times are not guaranteed via standard delivery.

Standard delivery is a flat rate £2.18 up to an order value of £40.

FREE UK delivery is available on orders of more than £40, the option will automatically become available to select when your cart qualifies, no code needed, easy peasy! FREE UK delivery is sent using the standard service.

Express delivery is available with a guideline of 1-2 working days, over 93% are delivered the day after dispatch.

Need it next working day?
Sure, we offer a UK next day delivery service, just choose Next working day delivery at checkout by 1.30pm, this service requires a signature, a estimated delivery time is sent to you on the morning of delivery.

We dispatch orders placed before 1.30pm the very same day Mon-Fri (ex public holidays) unless otherwise stated by banner message

We use Royal Mail for UK deliveries*
*During Royal Mail strikes we may switch to an alternative to ensure your order is not delayed. Delivery details are emailed to you.

We do deliver worldwide, international delivery starts at £2.95 and is based on weight, size & location, costs can be calculated on the cart page, Please add items to cart, The calculator is on the bottom half of the cart page, items can be removed from cart if you must 😉
Prices are displayed in £ Great British Pounds sterling.

We dispatch orders placed before 1.30pm the very same day Mon-Fri (ex public holidays) unless otherwise stated by banner message

Delivery within the EU is usually within 5-10 business days

Customs charges may apply to your order when it reaches the delivery country, these are imposed by the delivery country’s government & will be charged to the recipient by the carrier where applicable.

Delivery times cannot be guaranteed, Please allow longer during busy postal times such as Christmas.

International orders are sent via DHL ecommerce/Deutsche Post.

We dispatch orders placed before 1.30pm the very same day Mon-Fri (ex public holidays) unless otherwise stated by banner message.

  • USA delivery is now around 7-10 business days.
  • Standard delivery to REST OF WORLD is usually 6-12 business days.

Customs charges may apply to your order when it reaches the delivery country, these are imposed by the delivery country’s government & will be charged to the recipient by the carrier where applicable.

Delivery times cannot be guaranteed, Please allow longer during busy postal times such as Christmas.

International orders are sent via DHL ecommerce/Deutsche Post.

Occasionally for UK deliveries we may split your order into more than 1 parcel to ensure first time delivery, this will be shown on your parcels by way of 1 of 2 & 2 of 2 .

We can do this, sure thing!

Just enter their delivery address at checkout by unticking the ‘ship to billing address’ on the left hand side of the checkout screen, you may wish to add a short note so they know who bought it, please keep this not to no longer than around 10 words adding as a checkout note.
Pricing information is sent to you by email not with the parcel… easy peasy!

HELP & FAQs

Our returns & exchange info can be seen  here: Returns & Exchanges

We offer no quibble returns, Our full policy can be seen via the link above

Our payments are handled securely by Paypal, Stripe & ClearPay.

You can use your Paypal account to make payment by logging in when prompted, alternatively you can use card via the Stripe form at checkout or Paypal

– To use card as a Paypal guest choose the ‘Pay with debit or credit card’ link under the login boxes.

Clearpay allow shoppers to buy goods online or in-store there and then, but pay for it later through installments, our minimum basket for Clearpay orders is £15, Clearpay is a form of credit.

Payments are charged in Great British pounds.

Please contact us immediately with your order number & changes needed.
Changes cannot be made after dispatch.

Please contact us immediately with your order number & changes needed.
Changes cannot be made after dispatch.

We mark each garment with an indication showing if it runs true to size, large or small on each product description, size guides can be viewed by clicking the size guides link under the add to cart button on each product page

Additionally size guides can be seen here: Size Guides 

Our supply chain is made up of only independent partners many who we have now worked with for many years, see more about them here: Baby Moo’s Supply Chain

Learn more about Baby Moo’s here: About & Press

See our full T&C’s here: Terms & Conditions

See our full cookies & privacy policy here: Privacy Policy

FREE UK Delivery on £40+

FREE International Delivery on £60+

Ready To Gift

Every order £10+ is sent ready to gift

Fully Independent Supply Chain

Every order supports multiple small businesses

100% Secure Checkout

PayPal / Visa / Mastercard / ClearPay on £15+

Pick one!