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I HAVE A QUESTION ABOUT…?
- Delivery within UK
- Delivery to Europe
- Delivery to the rest of world
- Gift Orders
- Returns & exchanges
- Contact us
DURING COVID-19 DELIVERY DELAYS ARE BEING EXPERIENCED GLOBALLY – PLEASE ALLOW AN EXTRA 2-3 BUSINESS DAYS FOR UK ORDERS & AN EXTRA 3-5 BUSINESS DAYS FOR INTERNATIONAL DELIVERIES
HOW MUCH IS UK DELIVERY?
Standard delivery is a flat rate £1.99 up to an order value of £30.
FREE UK delivery is available on orders of more than £30, the option will automatically become available to select when your cart qualifies, no code needed, easy peasy! FREE UK delivery is sent using the standard service.
Express delivery is available with a guideline of 1-2 working days, over 93% are delivered the day after dispatch.
Need it next working day? Sure, we offer a UK next day delivery service, just choose Next working day delivery at checkout by 1.30pm, this service requires a signature, a estimated delivery time is sent to you on the morning of delivery.
DELIVERY TIMES UK
We dispatch orders placed before 1.30pm the very same day Mon-Fri (ex public holidays) unless otherwise stated by banner message
Standard Delivery within UK is usually expected in 2-3 business days – Delivery times are not guaranteed via standard delivery.
Express & next working day options are available too.
– You can view the status of your order here.
– If you suspect your item may be lost please see the terms & conditions page*
* Orders are sent with a 2D smart barcode for delivery confirmation, they are scanned upon delivery, fraudulent claims for loss will not be tolerated & details of offenders may be passed to the postal service & Action Fraud for investigation
HOW MUCH IS DELIVERY OUTSIDE THE UK?
We do deliver worldwide, international delivery starts at £2.95 and is based on weight, size & location, costs can be calculated on the cart page, Please add items to cart, The calculator is on the bottom half of the cart page, items can be removed from cart if you really must 😉
Prices are displayed in £ Great British Pounds sterling
WHAT ARE INTERNATIONAL DELIVERY TIMES?
- Delivery within the EU is usually within 5-10 business days
- USA delivery is now around 7-10 business days, once it arrives with USPS we can provide tracking (please contact us)
- Standard delivery to REST OF WORLD is usually 6-12 business days
We dispatch orders placed before 1.30pm the very same day Mon-Fri (ex public holidays) unless otherwise stated by banner message.
International orders are sent using a direct injection service via Germany, this is a tracked service, tracking details are sent directly via DHL/Duetsch Post following dispatch (please do check your spam folder for this)
Customs charges may apply to your order when it reaches the delivery country, these are imposed by the delivery country’s government & will be charged to the recipient by the carrier where applicable.
Delivery times cannot be guaranteed, Please allow longer during busy postal times such as Christmas.
– If you suspect your item may be lost please see the terms & conditions page.
Our payments are handled securely by Paypal, Stripe & ClearPay You can use your Paypal account to make payment by logging in when prompted, alternatively you can use card via the Stripe form at checkout or Paypal
– To use card as a Paypal guest choose the ‘Pay with debit or credit card’ link under the login boxes.
Clearpay allows shoppers to buy goods online or in-store there and then, but pay for it later through installments.
Payments are charged in Great British pounds.
SENDING A GIFT DIRECT TO A FRIEND
We can do this, sure thing! Just enter their delivery address at checkout by unticking the ‘ship to billing address’ on the left hand side of the checkout screen, you may wish to add a short note so they know who bought it, please keep this not to no longer than around 10 words adding as a checkout note.
Pricing information is sent to you by email not with the parcel… easy peasy!
Please see our full contact page here
Warehouse: Baby Moo’s, Unit 35A Cardigan Rd, Bournemouth, BH9 1BD
We offer no quibble returns, Our full policy can be seen here